Author Topic: Never-ending Flats Fiasco  (Read 313 times)

madbean

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Never-ending Flats Fiasco
« on: July 09, 2018, 09:01:24 AM »
After a couple months of smooth sailing using the new Flats system to ship international orders there seems to be a major snag. Over the last week or so I've been getting packages returned as undeliverable. It seems that the sorting facility that is relabeling the shipping information before sending packages out of the States is not copying the full address. I've had several come back with no street name or number on them. I have no idea why they are doing this or how they could not have noticed the problem. But it most definitely is a problem and a rather expensive one for me to have to re-ship items.

Anyway, over the last several days I have been editing send-to addresses to as few lines as possible to see if that gets them through. If that doesn't work, we may have to go back to regular 1st Class shipping on everything (no problems there because it doesn't require re-labeling). That would suck since it costs twice as much, but would be better than having to deal with this situation.

In any case, if you have been waiting more than 2-3 weeks on a package and are not seeing updates through USPS.com then you might be the unlucky winner in this lottery. Feel free to email me if you have concerns. I will re-send the package (at no charge obviously) if there is no delivery after 30 days from shipment.
I own madbeanpedals (duh). I am part owner of Function F(X).

nzCdog

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Re: Never-ending Flats Fiasco
« Reply #1 on: July 10, 2018, 06:21:36 PM »
 Wow what a huge pain in the butt!  :(

Sorry to hear about this Brian, definitely sounds like their bad.  Perhaps, as a gesture of goodwill and customer service, they could reimburse you for the costs you have incurred from their mistake? :(
« Last Edit: July 12, 2018, 02:11:43 AM by nzCdog »

Willybomb

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Re: Never-ending Flats Fiasco
« Reply #2 on: July 10, 2018, 07:39:49 PM »
I ordered a Mimik a while ago and tracking said that it sat in Sydney for a month or so before finally getting forwarded to me. Not sure if this is a USPS or Aus Post issue though...