I placed a small order for the first time with Mammoth recently. The shipping was as fast as anyone, but I am not impressed with quality.
I ordered 4 3PDT switches. 2 of them had a lug bent over at a 90 degree angle.
A finished 125B enclosure has visible sanding lines on every surface, especially the long sides
I have dealt with Blake over at Mammoth on several issues and he is usually very responsive and really good about making things right.
Send him an email...
I have heard so many varying opinions and experiences with all the different suppliers. Mammoth is relatively new, and I'm sure they're working on their quality and service.
We usually recommend that before you post an experience like this that you contact the supplier and try and work it out. We understand that you've had a bad experience, but most suppliers want to work things out for their customers, so try getting in contact with them and let them know what happened for you. I'm sure if you supplied some pictures, they'd happily try and make it right. I have had that experience with PPP, Smallbear, and Effects Connection in the past, and if I had to I would assume Mammoth would also do the same.
Jacob
I was not trying to bash Mammoth, but rather to share my experience. The previous poster said that he has dealt with Blake on *a number of issues*, so it would seem a yellow flag should be raised
The switches I bent back. No harm no foul, but the fact that 2 out of 4 switches were bent leaves me to wonder about quality in general
I did contact Mammoth and they gave me a small credit. Basically that is saying "we're very sorry that you were not satisfied. Give us another chance and we will credit you for your trouble, but if you are not going to buy from us again, then we are not going to do anything for you. "
The right thing to do is to provide me with a replacement that is not blemished (or refund my full purchase price) rather than trapping me to buy more in order to redeem my store credit.
Hey guys,
Thanks for the feedback! It continues to help us out and alert us of potential issues. We have not heard of any issues with our 3PDT switches, but we did recently talk with our supplier about upgrading the latching mechanism and epoxy strength. All should continue to go well with those switches!
Also, to agree with what was mentioned earlier, we will definitely work with you until we find a solution. It is our ultimate goal that every customer is satisfied with their orders, and that the shipping and presentation of your package is nothing short of extremely fast and extremely neat.
For what it's worth, I have ordered from Mammoth a few times (including several 3PDT switches) and have had great luck with them, with very fast shipping and no bent switches. Most of the time I tend to go there first unless they don't have a component that I know another vendor has. I also find the website to be better organized than some other suppliers.
I've just bought a couple of GuitarPCB kits from Mammoth, so I'll be sure to post my findings when I receive them!
at first I had some issues with mixed up parts--but like most of the parts stores I've dealt with, they're very responsive to emails. Not many problems anymore ;)
Hey Higgie! We have a few of the PCBs on backorder with the supplier, but as soon as we get those in, we'll get all of the kits out. If you haven't received a 'shipped' email yet, you will soon. The kit sale went very well, thanks to fun participants like you.
If you or anyone else need any assistance or have any questions, shoot me an email at sales@mammothelectronics.com. I'll do what I can to get back to you super fast.
Quote from: blakemoth on June 23, 2011, 03:00:02 PM
Hey Higgie! We have a few of the PCBs on backorder with the supplier, but as soon as we get those in, we'll get all of the kits out. If you haven't received a 'shipped' email yet, you will soon. The kit sale went very well, thanks to fun participants like you.
If you or anyone else need any assistance or have any questions, shoot me an email at sales@mammothelectronics.com. I'll do what I can to get back to you super fast.
Hi Blake
Received my "Shipped" email today. Looking forward to putting these together!
Went and picked up my Kits from the depot today and must say I'm impressed. The finishes on the pedals look great - A little rough round the edges of the holes but that will all be covered by knobs/jacks/switches so that's not a big deal to me.
I bought an OCD and Snow White Auto Wah kit. Wired up the OCD already and it sounds great. Only problem I have with it is the LED doesn't light! I tested it by probing with a battery snap and a 9v and it lights up, and I've tested my continuity in the circuit and it's all fine. Yet when I turn the pedal on, it sounds great, but no LED. Really stumped here!
I do have the crappest soldering Iron in the world though, so I'm gonna invest in a decent one before I attempt the Auto Wah!
All in all - Positive experience from Mammoth. I had to pay customs duty when they arrived (which is a bit of a shame as it pretty much negated me taking advantage of the sale) but other than that, I'm very happy. Thanks Blake!
Quote from: Higgie on July 18, 2011, 11:32:28 PM
Went and picked up my Kits from the depot today and must say I'm impressed. The finishes on the pedals look great - A little rough round the edges of the holes but that will all be covered by knobs/jacks/switches so that's not a big deal to me.
I bought an OCD and Snow White Auto Wah kit. Wired up the OCD already and it sounds great. Only problem I have with it is the LED doesn't light! I tested it by probing with a battery snap and a 9v and it lights up, and I've tested my continuity in the circuit and it's all fine. Yet when I turn the pedal on, it sounds great, but no LED. Really stumped here!
I do have the crappest soldering Iron in the world though, so I'm gonna invest in a decent one before I attempt the Auto Wah!
All in all - Positive experience from Mammoth. I had to pay customs duty when they arrived (which is a bit of a shame as it pretty much negated me taking advantage of the sale) but other than that, I'm very happy. Thanks Blake!
Following up on my previous post - I just had a look at the SWAW kit just to make sure everything is there, and something pretty crucial to the build is missing - The PCB! I'm gonna get in contact with Blake now...
Oops!
On a side note: I need to build the SWAW. Autowahs rule.
Me too - I'm a filter junkie! Had hundreds of the things, currently got an original Mutron III, DOD FX25, Subdecay Prometheus and Subdecay Proteus. Someone should definitely do an FX25 project. That would rule!
I've built that one. sounds really good." FUN-Kay !!! "
After watching the PGS demo of the SWAW I have to say that is an awesome pedal. The BYOC auto wah I built kinda does one thing but the SWAW has soo many tone options. Or maybe its cause he played a Dead song in the demo :)
Quote from: Higgie on July 19, 2011, 05:40:48 PM
Quote from: Higgie on July 18, 2011, 11:32:28 PM
Went and picked up my Kits from the depot today and must say I'm impressed. The finishes on the pedals look great - A little rough round the edges of the holes but that will all be covered by knobs/jacks/switches so that's not a big deal to me.
I bought an OCD and Snow White Auto Wah kit. Wired up the OCD already and it sounds great. Only problem I have with it is the LED doesn't light! I tested it by probing with a battery snap and a 9v and it lights up, and I've tested my continuity in the circuit and it's all fine. Yet when I turn the pedal on, it sounds great, but no LED. Really stumped here!
I do have the crappest soldering Iron in the world though, so I'm gonna invest in a decent one before I attempt the Auto Wah!
All in all - Positive experience from Mammoth. I had to pay customs duty when they arrived (which is a bit of a shame as it pretty much negated me taking advantage of the sale) but other than that, I'm very happy. Thanks Blake!
Following up on my previous post - I just had a look at the SWAW kit just to make sure everything is there, and something pretty crucial to the build is missing - The PCB! I'm gonna get in contact with Blake now...
Still haven't heard anything from Mammoth and I emailed on the 19th. Anyone else had problems contacting Blake?
i haven't had any reasons or issues to contact them about. I like their selection, and I believe their enclosures are pre-powder coated, and available for immediate shipment, unlike PPP
The only time I had a problem with Mammoth was for a few missing parts. I emailed them and heard back quickly. The parts were shipped out to me at no cost so I was satisfied with the way they conducted business.
The missing pcb with no response is a little disconcerting but it's probably just some sort of delay. If they are waiting to be re-supplied with the boards they should at least let you know. I would definitely re-email them and ask for an explanation.
You hear anything on that pcb Higgie. I tried contacting them with an issue and have heard no response.
Won't order from mammouth again. Shipping is outrageous compared to other sights. From my order, seven of the knobs I ordered either did not fit or were missing screws, one broken pot, two broken 3pdt, I ordered a PNP transistor and got a NPN, two of the six LED's were bad, resistors mis labled on bags (220 ohm in with a 1M). I am sure others have had better/worse experiences, but as far as I am concered, I will stick with other suppliers.
Quote from: gtr2 on July 25, 2011, 08:09:59 PM
I don't want to this to turn into a bashing thread, but.....
I've ordered more than once from them and each time I've had either scratched & undercoated enclosures and/or missing parts. They kinda made it right by replacing the missing parts. But now they aren't responding and righting the orders... Before, they were beyond fast with their response.
The thread title says it all. I'm done for good with em...
It does not have to be a bashing thread, but it could serve as a warning to other prospective customers to shop there at their own risk.
I've actually ordered from them a couple times and never had a problem. This was about a month ago. Still there isn't much they have that other places don't, though I do like their enclosure prices. I ordered unfinished enclosures and they were great.
the knobs are kinda cheap. but there $.68 each!!! so there isn't much to complain about. and anytime you buy a $3.50 stomp switch, it's gonna suck. but on the whole, I think mammoth is as good as futurelec or tayda.
I ordered some things last week, but won't be home until this weekend to see how everything turns out.
If nothing else, shipping was speedy.
Quote from: gtr2 on July 25, 2011, 07:09:22 PM
You hear anything on that pcb Higgie. I tried contacting them with an issue and have heard no response.
Re-Sent my email today - still nothing. Will post here when I hear back from them.
hmm...maybe they all went on holiday ;)
EDIT: I have heard from Mammoth and they righted the order. I'd still like them to improve their quality control on finished enclosures. That's my beef...
Yeah just heard back from them myself, they are shipping the PCB out today.
So I finally got home to check my Mammoth order.
Everything seems to be right, I'll have to double check tomorrow when I'm not so exhausted from travel.
I bought three enclosures, painted and drilled, and they all look pretty good. They do drill after powdercoating, so the edges of the holes aren't perfect. But that won't matter with the knobs on them.
They packed almost everything in separate baggies by part value. A couple things would get put together if it didn't make a difference, like knobs and battery snaps. But everything else, resistors, caps, diodes, transistors, etc..., were put in small baggies.
So overall, it is very efficient, speedy, and seems to be well put together.
Just thought I'd update everyone: Blake shipped out the PCB to me very quickly, with no questions asked. Good service. I'll be happy to shop there again - I don't mind the odd mistake as long as it's rectified quickly and efficiently, both of which, Blake managed to fulfill. Happy customer here.
Figured I'd comment on my last order as well. Ordered a slew of pots, no problems with them. Also got some toggle switches and no worries there either. Was my second or third order from them so far and no problems to report. They're up there with PPP with their shipping times too, very quick indeed.
I placed my first order today and got shipping notification within a couple of hours.
I'll go ahead and chime. I've ordered from them 4 times now. 2 of those orders had minor problems of some sort, but Blake was always VERY quick to respond to my inquiries and take care of the problems in a generous and speedy manner. Shipping is always quick - usually same day as the order - and I haven't had any dud parts or unusable enclosures. They're still my go-to shop at this point!
I ordered my first powdercoated enclosure from them yesterday. I love their enclosures, so easy to drill by hand.