So, I know there's a contact section for them, but has anyone messed up an order and needed to fix it?
Specifically, I submitted a 1590BB, drill, UV print service and then bought all of the things in the store section. Turns out I neglected to order the UV GLOSS item WHICH DOESN'T APPEAR IN THE @#$%ING STORE BUT AS A NON-CLICKABLE LINK IN THE PRINT SERVICE ITEM DESCRIPTION.
Seriously, let me just break for a minute and just say how utterly BROKEN the UX with their eCommerce is. I do UX and UI design for a living, and I could solve the user flow (sadly not the coding work) in under and hour. It's just the worst. SERIOUSLY just put this @#$%ing thing in the main store! Don't hide it behind another product's item page!
https://www.taydaelectronics.com/hardware/enclosures/enclosure-uv-printing-service/custom-uv-gloss-layer-service.html JUST PUT IT IN THE STORE. YOU'VE ALREADY PUT THE PRINT SERVICE AND DRILL ITEMS THERE, JUST FINISH THE DAMNED LIST OF $#!@ YOU NEED SLKDFGLSLIDUGYALISDUJGHZLDSKGHZSDLKGJP8OI43WUTLIOSJDGLK
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Okay, anyway. Has anyone done this same thing and solved the un-purchased GLOSS issue? it's been three days already and not a single person has responded to the support ticket. Should I buy the item on its own? (there's a $5 min, so I'd have to put some superfluous $#!@ in there, too)?
Anyway, I KNOW this isn't Tayda's support center, but thought I'd ask if anyone had run into this problem and what customer support said to remedy the situation.